SUPPORT

We want to help you get back to work as fast as possible.

Our Kuali Support portal offers a wealth of documentation to help you get the most out of our products.  We also have an amazing support team eager to answer any of your questions or promptly resolve any issues that may arise.

Kuali’s continuous delivery approach means shorter feedback loops and faster delivery.  When we determine that a change may have an impact, we will leverage our maintenance windows.  Our support procedures are described in detail in our Support Services Commitment.

For urgent customer support where the service is unusable, or the majority of end users cannot access the service, please have one of your designated support contacts submit an urgent support ticket.

  • 4 minute average first reply time (urgent tickets)
  • 22 minute average first reply time (high tickets)
  • 51 minute average first reply time overall (all tickets) 
  • 99.2% Positive Satisfaction Rating

Recent Satisfaction Comments

“The support was excellent from a very competent agent. I am very proud of the service quality.”
Customer Feedback
“The quality of support was great; my issues were resolved within an hour. “
Customer Feedback
“We always get quick responses from the support team. They always do their best to show us how to do things or how to resolve our issues.  Great folks!”
Customer Feedback