Our Customer Success Managers are former research administrators who understand that success requires more than integration - it requires adoption. They have experience working with all types of institutions and know how to adapt a comprehensive list of implementation services, which include project management support, business process analysis and design, guidance on system use and best practices, system configuration support, assistance in development of testing plans, assistance in development of training material, delivery of Train-the-Trainer training, go-live planning and support, immediate post go-live support, and transition to routine operational support.
Learn more through our blog on The five things you should consider for a smooth cloud implementation.
To ensure users have the best, most up-to-date tools available every day, Kuali provides continuous delivery of your cloud application services. As business requirements evolve and government forms and regulations change, Kuali’s subscription services keep you current with the latest software improvements, including regulatory updates. There is no disruption or downtime, and our customers have control to choose to implement any new feature. Backed by an industry-best support services commitment, Kuali will manage ongoing performance, security, reliability, and protection from disaster. This leaves your IT team with more time to focus on other strategic campus initiatives.
Read more in our Continuous Delivery blog.
Kuali Research provides integration with your campus authentication system, human resources system, Grants.gov, financial system, CITI training, and many others. We have developed hundreds of other APIs to extract data from Kuali Research to integrate with any other systems on campus. Kuali Research includes RESTful Web Service APIs capable of direct integration with the entire data model, including over 600 tables, to allow customers to integrate Kuali with other, open services. Kuali Customer Success Engineers provide training guidance on the use of APIs to integrate with third-party technologies.
Learn more in this Integration Webinar featuring a customer panel discussing how modules can be integrated with SIS without ripping out the old system.
Kuali offers a reliable, SOC 2 compliant, Software as a Service (SaaS) solution with guaranteed 99.9% uptime, extensive business continuity, and dedicated Kuali experts to maintain the solution. Kuali Research is delivered from a secure, Fed-ramp certified, higher education-focused cloud, freeing your institution from many of the deployment and management obstacles associated with complex enterprise applications. Kuali’s SaaS infrastructure, powered by Amazon Web Services (AWS), ensures a redundant, reproducible, and secure environment which means your data remains secure and accessible. Furthermore, the solution can quickly respond to evolving cyber security requirements.
Learn more about improvements in security and reliability in this blog about the benefits of moving to the cloud.
Located in the USA, Kuali’s staff delivers 24/7 support to system administrators, and our comprehensive online support portal provides access to a vast knowledge library of functional and technical training videos and documentation. The support team is fluent in the domains of research administration and research compliance, and they are familiar with the technology needs of higher education. Additionally, the Kuali Community provides support through regular user group meetings, online community forums, and our annual community conference, Kuali Days.
Visit the online support portal.
Watch this 30 seconds video on The Power of Partnership.
Kuali customers have access to a growing library of both pre-built and ad-hoc reports that are continuously developed based on customer feedback. API access and monthly exports of all your research data and schema are available, as well as daily and real-time data export options, so you can run ad-hoc queries against it, connect to with your ETL tool and copy to your data warehouse or other institutional repository to enable Business Intelligence solutions. We also provide a Research Dashboard that has a streamlined user interface, links to the modules, and tools to manage in-progress documents and assign in-progress proposals for approval review.
Take a look at the Dashboard or watch this webinar on How Reporting Can Improve Research Administration.