For urgent customer support where the service is unusable, or the majority of end users cannot access the service, please call your assigned urgent support number.
For all other customer issues we have established direct channels for each of our products to speed you along to your resolution:
Non-impacting changes will be released on a continuous schedule. When we determine that a change may have an impact, we will leverage our Maintenance Windows.
Our support procedures are described in detail in our Support Services Guidelines.